Privacy Policy
Last updated: 27 June 2026
Who we are
RaveHQ operates ravehq.co — a reputation and discoverability platform for local businesses. Questions about this policy: [email protected].
What we collect
- Account data — business name, email address, and Google Business Profile details you provide at signup.
- Usage data — pages visited, actions taken in the dashboard, and feature interactions, collected via our analytics stack.
- Audit data — publicly available information about your business (Google reviews, profile completeness, local rank signals) fetched by our engine to generate your RaveScore.
- Communication data — emails and messages you send to [email protected].
How we use it
- To provide the RaveScore audit, review interception, amplification, and ranking services you signed up for.
- To send your weekly action queue and monthly footprint report.
- To improve the platform and diagnose issues.
- To respond to your support requests.
We do not sell your data. We do not use your data to train third-party AI models.
Data sharing
We share data only with the sub-processors needed to operate the service (hosting, email delivery, payment processing). We require all sub-processors to maintain appropriate security standards. We do not share your data with advertisers or data brokers.
Cookies
We use essential cookies to keep you logged in and remember your preferences. We use analytics cookies to understand how the site is used. You can disable non-essential cookies in your browser settings; the core service will continue to function.
Retention
We retain your account data for as long as your subscription is active, plus a 90-day grace period after cancellation. Audit data is retained for up to 24 months to power trend analysis. You can request deletion at any time by emailing [email protected].
Your rights
Depending on your location, you may have rights to access, correct, export, or delete your personal data. To exercise any of these rights, email [email protected] from the address associated with your account. We will respond within 30 days.
Security
We use TLS encryption in transit, access controls, and regular security reviews. No system is 100% secure — if you believe your data has been compromised, contact us immediately.
Changes
We may update this policy. Material changes will be communicated by email to active subscribers at least 14 days before they take effect. The “last updated” date at the top of this page reflects the most recent revision.